Last Updated on January 29, 2024 by Bryan Harper
Searching for a guide on how to file a claim for your Van shoes? This is the post for you. As a customer, you can file a claim for damages on any Van product. This is because all Van products come with a warranty.
The process of filing your claim matters. Because filing a claim the wrong way can invalidate your claim.
In summary, to file a claim for a Vans shoe, contact customer support at 1-855-909-8267. Customer support will guide you on further steps to file your claim.
Continue reading this post to learn other details about filing a claim for a Vans shoe.
How Does Vans Shoe Warranty Work?
As mentioned, all Vans shoes come with a warranty. The warranty is the manufacturer’s way of attesting to the quality of the product.
What this translates to, is that the manufacturer will take responsibility for any damage to their product. The damage must occur during the manufacturing process of the product.
Also, this warranty is only valid for products purchased either directly on the Vans shoe site or from an authorized retail store.
Steps To File A Claim For A Vans Shoe
The process of filing your claim will depend on where you purchased your product. If you purchased your product from a physical store, you need to file your claim with the store management.
Package the product and take it to the store, together with the proof of purchase, and request to file a warranty claim.
On the other hand, if you purchased the product from the online store, contact customer support at 1-855-909-8267 and request to file a claim.
What normally happens is that support will ask some questions. Also, you will receive an email to upload pictures of the shoes with the damage and receipt.
What Happens After You File A Claim For Vans Shoe?
In some rare cases, you will be required to return the shoes to a shipping address. Package and return the shoes to the address.
After the Company receives your package it will carry out a physical check to determine if you have a valid claim or not.
If your claim is approved, the Company will send you a replacement of the same or similar product. The second option is to refund the amount you spent on the product.
On the other hand, If the Company does not approve your claim, it will either recycle the product on your behalf or ship it back to your location with you covering the shipping fee.
The Company will notify you of the Company’s decision on your claim.
What Does Vans Shoe Warranty Cover?
The warranty on any Vans shoe covers the manufacturer’s defects. That is defects that occur during the production process. It includes defects in the production material or process.
What Does Vans Shoe Warranty Exempt?
The Vans shoe warranty comes with a limit. The warranty on the products does not extend to the following defects:
Damage caused by alteration of the product.
Damage caused by misuse or improper use of the product.
Damages caused by fire burn marks or accidents.
Wear and tear caused by normal use of the product.
Damage is caused by the use of sharp objects on the product.
What Voids A Vans Shoe Warranty?
Also, other factors can invalidate your claim. They include the following:
. Claim filed outside the United States and Canada.
. Filing a claim in a method that is different from the stipulated method.
. Claim by someone who is not the original buyer of the product.
. Warranty claim for product bought from an unauthorized retailer.
How Long Does A Vans Shoe Warranty Last?
The warranty on any Vans shoe is valid for one year. The time starts counting from the day you purchased the product. This gives you enough time to file your claim.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.