Last Updated on June 20, 2024 by Bryan Harper
Columbia Clothing is one of the few clothing brands that offer a lifetime warranty on their products.
This means that you can file a claim for a defect on any product you purchase from the Company at any point.
The process of filing a claim for a Columbia product will depend on where you purchased the product. For products purchased from an authorized retailer, package and return the product to the retailer.
For products purchased online, package and return the product to any of the Company’s shipping addresses.
Continue reading to learn the details on how to file your claim. Also, you will learn factors that can invalidate your claim.
Understanding How Columbia Jacket Warranty Works?
The Columbia clothing brand placed a warranty on all their products. The warranty serves as a quality mark to attest to the quality of the product to the customer.
Once you file a valid claim, the clothing brand is bound to take responsibility for defects in the product.
One of the things to know about the Columbia Jacket warranty is that, first, the warranty extends to the original buyer of the product.
Also, the warranty is only valid for products purchased either directly from the Columbia online store or any of its authorized retailers.
How To File A Claim For A Columbia Jacket Warranty
Filing a claim for Columbia clothing is quite easy. The process itself will depend on where you purchased the product.
For products purchased from any authorized retailer, take the product back to the retailer. Take the purchase receipt or proof of purchase with you.
On the other hand, if you purchased the product directly from the Columbia online store, follow the steps below to file your claim:
. File and submit this warranty form on their site. Fill in all the details on the form. In the box for description, be as detailed as possible when explaining the details of the defect on the product.
. Package the product and ship it to the address below:
Columbia Sportswear
Attn: Warranty Department
7000 North Leadbetter Rd.
Portland, OR 97203
. In the shipping package, remember to print and include a copy of the warranty form. Also, include the purchase receipt to serve as proof of purchase.
What Happens After You File A Claim For Columbia Clothing?
When the Company receives your package it will determine the validity of your claim. The Company will do this based on the details you submitted on your warranty claim form and the product you sent.
If your claim is approved, the Company will send you a replacement of the same or similar product. The second option is to send you a voucher or Virtual Merchandise Credit with the value of your previous product. You can purchase on the Company’s online store with the voucher.
On the other hand, If the Company does not approve your claim, it will either recycle the product on your behalf or ship it back to your location with you covering the shipping fee.
The Company will notify you of the Company’s decision on your claim.
What Does Columbia Warranty Cover?
The warranty on Columbia jackets or any of their products covers the manufacturer’s defects. That is defects that occur during the production process. It includes defects in the production material or process.
What Does Columbia Warranty Exempt?
There is a limit to what the Columbia clothing warranty covers. The warranty on the products does not extend to the following defects:
Damage caused by misuse or improper use of the product.
Damage caused by alteration of the product.
Wear and tear caused by normal use of the product.
Damages caused by fire burn marks or accidents
Damage is caused by the use of sharp objects on the product.
What Voids A Columbia Clothing Warranty?
In addition to the points above, other factors can invalidate your claim. They include the following:
. Filing a claim in a method that is different from the stipulated method.
. Claim filed outside the United States and Canada.
. Warranty claim for product bought from an unauthorized retailer.
. Claim by someone who is not the original buyer of the product.
How Long Does A Columbia Clothing Warranty Last?
As mentioned, Columbia clothing comes with a lifetime warranty. The lifetime warranty here does not mean forever. It means for the reasonable lifetime of the product.
Most times, it extends to 3 years or so. The time starts counting from the purchase date.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.