Last Updated on January 16, 2024 by Bryan Harper
If you notice defects on any of your Salomon’s products, you have the right to file a claim.
All Salomon products come with a warranty that covers the manufacturer’s defect on the product. This warranty is valid for at least two years, depending on the product.
The process of filing a claim for a Salomon product will depend on the category of the product and where you purchased the product.
For instance, if you want to file a claim for footwear you purchased directly on the Company’s site, you first contact customer support at 1-833-230-0292.
After that, package and drop the product at any of the Company’s drop-off locations.
This post breaks down the entire details for you. You will also learn other details about what to expect after filing your claim.
How Does Salomon Warranty Work?
As mentioned, all Salomon products come with a warranty. The warranty serves as a protection and attests to the quality of the product to the customer.
The warranty implies that the manufacturer will take responsibility for defects in the product.
This warranty extends to the original buyer of the product. Also, the warranty is only valid for products purchased either directly from the Salomon site or any of its authorized retailers.
How To File A Claim For A Salomon Product
The process of filing a claim depends on the product and where you purchased the product.
If you purchased the product from any authorized retailer, take the product back to the retailer. Take the product receipt or proof of purchase with you.
On the other hand, if you purchased the product directly from Salomon, follow the steps below to file your claim:
. Contact Salomon’s customer support at 1-833-230-0292. The customer support will ask questions to determine if you have a valid claim.
. File and submit this warranty form on their site. Remember to enter all the details on the form. Also, snap and upload pictures of the product showing the defects. In the box for description, be as detailed as possible when explaining the details of the defect on the product.
. Package the product and use this location map to find the closest drop-off location in your area. Drop off the package and wait.
How To File Claim For Salomon Ski Products
The process of filing a claim for skiing products differs. This affects snow boots, Alpine skis, Nordic skis, bindings, boots, and other Winter sports equipment.
For products in this category, simply package the product and return it to the authorized retailer together with the proof of purchase.
What Happens After You File A Claim?
After receiving your claim, the Company will go through the details of your claim to determine if you have a valid claim.
Your claim will either be approved or not approved. If the Company does not approve your claim, it will either recycle the product on your behalf or ship it back to your location with you covering the shipping fee.
On the other hand, if your claim is approved, the Company will repair the product, send you a replacement, or issue a refund for you.
The Company will notify you on which of the three options it’s opting for based on your claim.
What Does Salomon Warranty Cover?
The warranty on any Salomon product covers the manufacturer’s defect. That is defects that occur during the production process. It includes defects in the production material or process.
What Are Salomon Warranty Exemptions?
The warranty on any Salomon product does not extend to the following defects:
Damage caused by poor maintenance or improper use of the product.
Damage caused by alteration of the product.
Wear and tear caused by normal use of the product.
Damage is caused by the use of sharp objects on the product.
Damages caused by fire or burn marks
What Voids A Salomon Product Warranty?
In addition to the points above, other factors can invalidate your claim. They include the following:
. Warranty claim for product bought from an unauthorized retailer.
. Filing a claim in a method that is different from the stipulated method.
. Claim by someone who is not the original buyer of the product.
. Claim filed outside the United States and Canada.
How Long Does A Salomon Warranty Last?
The validity date for the Salomon warranty depends on the products. Some products have a longer warranty period than others. Below is the breakdown of the warranty period on different products:
Winter Sports products (5 years)
Shoes, Jackets, and clothing (3 years)
Other products (2 years)
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.