Last Updated on August 14, 2023 by Bryan Harper
All Delsey luggage and products are covered under warranty. The exception here is the battery which does not fall under products under warranty.
The warranty permits you to file a claim for a defect or damage on your luggage or other Delsey product. The defect or damage here refers to the manufacturer’s defect.
To file a claim for any luggage or Delsey product you purchased directly from the Company’s site, contact support via the contact form on their site. After that, ship the product to any Delsey Authorized Repair Centre near you.
This post will take you through the actual steps to file a claim for products purchased on either the Delsey site or from an authorized dealer. Also, you will learn about the other aspects of the warranty, like the duration
Understanding Delsey Luggage Warranty
The Delsey warranty attests to the quality of the products. It affirms that the Company will bear the cost of repairing or replacing a low-quality product with a defect.
The underlying clause is that the damage must be one that can be traced back to the manufacturer’s defects.
Note that the warranty on Delsey luggage and other products is a limited one. The limit is in terms of what the warranty covers, whom the warranty extends to, and the duration of the warranty.
How To File A Warranty Claim For Delsey Luggage?
To file your claim, first, you contact support. After that, you mail the product to any authorized repair center near you. Here is a breakdown of the steps:
. Open the contact form on the site.
. Enter your details like Name, Email, and Order Number. For the subject column, select warranty.
. In the additional comments box, enter details of the issue with the luggage or product.
. Upload a copy of the product receipt and one or two images of the product showing the defect.
. Open the Authorized Retail Centre map. Enter your address or postcode to find a center near your location.
. Package and mail the product to any center near you. Include the product receipt and or product hang tag.
Note that you will bear the cost of shipping the product to an authorized retail center. The center will bear the cost of shipping the product back to your address if your warranty is approved.
If you file a claim within 30 days from the purchase date, Delsey will handle the shipping cost.
What Happens After You File A Claim For Delsey Luggage?
After Samsonite receives your product, the Authorized Retail Center will carry out a final assessment to determine if the product has a valid warranty.
If the repair center ascertains that the warranty claim is valid, it will opt to either repair the product if it’s repairable or send you a replacement.
You will receive a similar product of the same or higher value if your exact product type is no longer in stock.
What Is Covered In Delsey Warranty?
The Delsey product covers just damages caused by manufacturing defects. That includes damages and defects in workmanship and materials.
What Is Not Covered In The Delsey Warranty?
The Delsey warranty is a limited one. The limit is not just on the warranty period, but also on the extent of the warranty. Below is a limit to what the Delsey warranty cover:
. Damages caused by exposure to water, solvents, and extreme temperatures.
. Damage caused by unauthorized alteration of any part of the product.
. Wear and tear as a result of normal use of the product.
. Defects caused by accident or transport damage or airline handling.
. Damages caused by abuse, misuse, or neglect.
What Voids A Delsey Luggage Warranty?
It’s essential to mention that other factors can invalidate your warranty claim despite other factors being in place. Below are some of the factors:
. Filing a claim after the warranty period.
. Filing the warranty claim the wrong way.
. Claim for a product purchase from an unauthorized retailer.
. Warranty claim filed by someone besides the original purchaser of the product. The Samsonite warranty only applies to the first purchaser.
How Long Does Delsey Luggage Warranty Last?
The duration of the warranty on a Delsey product depends on the product. Different products come with different warranty durations.
But in summary, the warranty period ranges from 2 years, 5 years, and 10 years. Check your product hang tag to confirm the exact warranty period.
Below is a breakdown of the warranty on different Samsonite products.
Delsey Bag Warranty
All Delsey bags come with a 2 to 5 years warranty period. Products under this category include Backpacks, Business bags, Totes, and Duffels.
Delsey Luggage Warranty
Most Delsey luggage comes with a 10 years warranty period. Products under this category include Carry-ons, Luggage sets, and Wheeled Duffel.
How To Check If Delsey Luggage Warranty Is Still Active?
Before filing your claim, you need to confirm that the period is within the duration given to file a claim. One quick way to check this is to check the product purchase receipt. The receipt has the purchase date and you can calculate the present date with the date you purchased the product.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.