Skechers Warranty: Ultimate Guide To File Claim

Last Updated on July 25, 2023 by Bryan Harper

All Skechers sandals and footwear come with a 2-year warranty. This means that within 2 years of purchasing your footwear, you can file a warranty claim.

The claim, if approved, entitles you to a free repair or a new pair of footwear as a replacement. But you have to follow the appropriate method of filing your claim to ensure the Company approves it.

To file a claim for your Sketchers footwear, you don’t officially file a claim on the Company’s site. Rather, you mail the shoe to the Company’s address, together with a proof of purchase.

This is the process in a nutshell. This post provides a step-to-step guide on the entire process. Also, you will learn other details like factors that can void your warranty claim.

Understanding How Skechers Warranty Entails

The warranty on Skechers sandals and footwear, directly and indirectly, attests to the quality of the process. It is the manufacturer’s way of taking responsibility for low-quality products.

All you need to do is to file a warranty claim for your footwear if you think the defect is a manufacturer’s defect. The Company will take responsibility for such defects.

It is best to mention at this stage that there is a limit to the warranty of Skechers products. In other words, there is a limit to the time and what the warranty covers.

How Long Does The Skechers Warranty Last?

As mentioned earlier, the Skechers warranty comes with a time limit. This is the timeframe you have to file a valid claim.

All Skechers sandals and footwear come with a 2 years warranty. The period starts counting from the day you purchase the footwear. From that day till the next 2 years, you can file a valid claim for any defect on the footwear.

How To Confirm If Skechers Footwear Is Still Under Warranty?

Since the Skechers warranty has a time limit, it is advisable to calculate the time frame before you file a claim. This is to ensure that the timeframe from when you bought the footwear to the time you file the claim is within two years.

First, check the purchase receipt to confirm the purchase date. Then calculate the present date from the purchase date to confirm it’s within the warranty timeframe.

What Does Skechers Warranty Cover?

The Skechers warranty covers the manufacturer’s defect. That is any defect that may have occurred in the product process of the footwear. That includes errors in the materials used for production and workmanship.

What Is Not Covered In Skechers Warranty?

There is a limit to what the warranty on Skechers products covers. The warranty does not cover the following damages:

. Damages caused by the use of materials not recommended by the manufacturer of the product.

. Damages caused by abuse or misuse of the product.

. Damages are caused by burn marks, cuts, and punctures.

. Defects caused by normal use of the product. For example, holes are worn in the toes.

What Voids A Skechers Warranty?

Other factors invalidate the warranty on Skechers products. The Company will not approve any claim if any of these factors below are applicable:

. A warranty claim for a product purchased from an unauthorized retailer.

. Claim for incorrect size, color, or product fit.

. Filing a claim after the warranty period. That is after one year.

. Warranty claim filed by someone who is not the first purchaser of the product, and without the authorization of the first purchaser.

. Filing a warranty claim in another method other than the method stipulated by the Company.

How To File A Warranty Claim For Skechers Sandals?

To file a claim for your Skechers foot, package the footwear with defects and ship it back to the Company. In the shipping package, place the following:

. The pair of shoes with the defects.

. Proof of purchase. That is the purchase receipt or invoice.

. A piece of paper containing the following details (full name, email address, phone number, mailing address, and detail of the defect, a choice of alternative but similar footwear, in case your original pair is not available).

Be as detailed as possible when explaining your reason for returning the product.

After that, ship the package to this shipping address: Skechers Consumer Returns, 29800 Eucalyptus Ave, Rancho Belago, CA 92555.  

What Happens After You File A Warranty Claim For Skechers Sandals?

After receiving your footwear, the Company will process your claim within three to four weeks. If approved, the Company will send a new pair of footwear of the same size, color, and make to your mailing address.

Note that the Company can only send you a replacement once. According to the information on the Company’s site, the Company will not approve another request to replace your footwear after sending an initial replacement.

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