Last Updated on February 27, 2024 by Bryan Harper
The Samsonite warranty policy is a bit confusing especially if you’ve not filed a claim before now. I took the time to go through the Samsonite warranty policy page and also reached out to customer support to get more information.
In summary, the duration of the warranty on a Samsonite product depends on the product. In other words, different products have different warranty duration. But generally, all products fall under the 3 years, 5 years, and 10 years warranty.
Continue reading this post to learn all you can about the Samsonite warranty. You will learn the duration of the products in different categories. Also, you learn what validates and voids a warranty claim. Finally, you will learn the right way to file a warranty claim.
Understanding Samsonite Warranty
To attest to the quality of their product, Samsonite placed a warranty on most of their products. The warranty affirms the fact that the Company will bear the cost of repairing or replacing a product. The caveat is that the damage can be traced back to the manufacturer’s defects.
Note that the warranty on Samsonite products is a limited one. There is a limit to what the warranty covers. The limit is in terms of what the warranty covers, whom the warranty extends to, and the duration of the warranty.
How Long Does Samsonite Warranty Last?
The duration of the warranty on a Samsonite product depends on the product. Different products come with different warranty durations. But in summary, the warranty period ranges from 3 years, 5 years, and 10 years. Below is a breakdown of the warranty on different Samsonite products.
Samsonite Luggage Warranty
All Samsonite luggage comes with a 10 years warranty period. Products under this category include Carry-ons, Luggage sets, Wheeled Duffel, and Checked luggage.
Samsonite Bag Warranty
All Samsonite bags come with a 3 to 5 years warranty period. Products under this category include Backpacks, Business bags, Totes, and Duffels.
Samsonite Accessories Warranty
Unfortunately, most Samsonite accessories don’t come with a warranty. But you have the option to get a discount on repairs.
How To Check If Samsonite Warranty Is Still Active?
Before filing your claim, you need to confirm that the period is within the duration given to file a claim. One quick way to check this is to check the product purchase receipt. The receipt has the purchase date and you can calculate the present date with the date you purchased the product.
What Is Covered In Samsonite Warranty?
Based on the information on the Samsonite site, the warranty on their products covers just damages caused by manufacturing defects. That includes damages and defects in workmanship and materials.
What Is Not Covered In The Samsonite Warranty?
As mentioned earlier, the Samsonite warranty is limited. Meaning that there is a limit to what the warranty covers. That being said, the warranty on your Samsonite product doesn’t cover the following:
. Wear and tear as a result of normal use of the product.
. Damages caused by abuse, misuse, or neglect.
. Damages caused by exposure to water, solvents, and extreme temperatures.
. Defects caused by accident or transport damage or airline handling.
What Voids A Samsonite Warranty?
It’s essential to mention that, other factors can invalidate your warranty claim despite other factors being in place. Below are some of the factors:
. Filing the warranty claim the wrong way.
. Warranty claim filed by someone besides the original purchaser of the product. The Samsonite warranty only applies to the first purchaser.
. Filing a claim after the warranty period.
. Claim for a product purchase from an unauthorized retailer.
How To File A Warranty Claim For Samsonite Product?
To file a warranty claim for your Samsonite product, you have to first fill out the Repair Request Form. In the repair request form, you fill in personal information, including your return address and the product information.
On the product information page, you can find the details on the product label. Also, take a clear picture of the product and the damage in question and update. In the box to describe the damages, be as specific as possible.
After that, you will get an email from the nearest Samsonite Authorized Repair Center near you. Package and ship the product to the center. Remember that you have to pay for the shipping cost.
Another option is to send the product to any Samsonite Branded Company Store in your location. The store will in turn ship the product to an authorized repair center. Remember that you may have to pay a shipping cost of up to $20 if you opt for this option.
Visit the store locator map, and enter your ZIP or postal code to find a store close to you.
What Happens After You File A Claim For Samsonite Product?
After Samsonite receives your product, they will carry out a final assessment to determine if the product has a valid warranty. After Samsonite approves that the warranty claim is valid, it’s at the Company’s discretion to opt to repair or replace the product. You will receive an email on whatever option the Company decides.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.