Last Updated on May 31, 2023 by Bryan Harper
The Safelite Company is known for its vehicle glass services. That includes repairs, replacement, and calibration of the windshield. The one thing that makes the Company stand out from others that offer similar services is the Company’s warranty policy.
Safelite offers a warranty on all its services. The warranty ranges from 6 months to a lifetime limited warranty.
This post takes you through all you need to know about the Safelite Warranty. You will learn what is covered in each warranty and what voids the warranty. Finally, you will learn how to file a warranty claim yourself.
Understanding How Safelite Warranty Works?
Safelite offers a nationwide warranty for all customers. The warranty covers just defects in workmanship and materials.
In other words, if in the process of repairing or replacing your vehicle glass, there is damage that can be traced back to workmanship or the material used, Safelite will take responsibility for that.
Note that the said warranty is limited to the original owner or lessor of the vehicle. Also, you have to file your claim within 30 days of noticing the said defect.
How Long Does The Safelite Warranty Last?
The duration of the warranty will depend on the product or services you received from Safelite. Below is a breakdown of the main services the Company offers and the warranty period for each:
Safelite Windshield Repair and Replacement Warranty
Safelite offers a limited lifetime warranty for its windshield replacement and repair services. This warranty covers any defect or damages that can be traced back to the materials or workmanship.
For instance, if Safelite installs a new windshield for you, and it breaks as a result of improper installation, the Company will take responsibility for the damages.
Although the warranty is for a lifetime, it is best to file a claim within 30 days of noticing the damage. The sooner you report, the better.
Safelite Recalibration Warranty
If you got a recalibration service from Safelite, you are covered because the Company offers you a one-year guarantee on the service or until the next time you need a recalibration service.
The timing will depend on the vehicle manufacturer and other factors like windshield replacement.
Safelite Windshield Wiper Warranty
Every Safelite wiper comes with a six-month limited warranty. The warranty covers any defect on the wiper as a result of a defect in material or workmanship.
What Does The Safelite Warranty Cover?
Regardless of the service or product, there is one reoccurring factor in the Safelite warranty. That is the extent of the warranty.
All Safelite warranty covers ONLY damages caused by defects in material or workmanship that can be traced back to Safelite.
How To Check If Safelite Warranty Is Still Active?
If the product or service has a warranty period, the time starts counting from the day you received the service or the date you bought the product.
To confirm if the warranty is still active, check the invoice or receipt to find the service or purchase date. Then calculate the date to the present date and see if it’s within the warranty period.
What Is Not Covered In The Safelite Warranty
There is a limit to what the Safelite warranty covers. Below is a list of damages that are not covered by the warranty:
. Any damage or defect that can’t be traced back to a defect caused by Safelite materials or workmanship.
. Any damage or defect in the vehicle that existed before service.
Note that, if you stay in a state that does not allow exclusion of incidental or consequential damages, you may be excluded from this warranty.
What Voids A Safelite Warranty?
Besides the factors mentioned earlier, other factors can void the Safelite warranty. These factors will make the Company reject your warranty claim:
. For the lifetime warranty, wait for more than 30 days after you notice the damage to file a warranty claim.
. For products with a warranty time limit, Filing a warranty claim after the warranty period.
. A warranty is filed by someone who is not the original owner or lessor of the vehicle.
. Filing a claim via a method besides the method stipulated by the Company.
How To File A Warranty Claim for Safelite Service?
The easiest way to a warranty claim at Safelite is to contact the store location that handled the service. Explain the details and extent of the damage. You will be required to bring in the said vehicle for further examination.
The second option is to contact the Safelite warranty department at 1-866-212-5457 or send an email to customer.care@safelite.com. The email should contact pictures and a description of the said damage.
The customer support person will provide you with further instructions on the nearest store location to take your vehicle to for further inspection.
What Happens After You File A Claim
As mentioned earlier, you have to take the vehicle for further examination to confirm that the said damage is covered under the Company’s warranty.
Once the Company approves your claim, it will undertake to repair or replace your windshield free of charge.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.