Last Updated on March 2, 2024 by Bryan Harper
Do you know that you can get a new pair of Rothys if there is a defect in your current pair? You can do this by taking advantage of the warranty that comes with your sandals.
In a nutshell, to file a claim for Rothys, send an email to Rothys customer support at help@rothys.com.
This post will provide you with all the information you need to file a valid claim for a Rothys footwear or bag. Also, you will learn factors that can invalidate your claim and exceptions to the warranty.
Understanding How Rothy Warranty Works?
All Rothys come with a warranty. The warranty is the manufacturer’s way of attesting to the quality of the product.
In other words, the manufacturer will take responsibility for defects in the product.
This warranty extends to the original buyer of the product.
Also, the warranty is only valid for products purchased either directly from the Rothys site or any of its authorized retailers.
How To File A Claim For A Rothys Product
If you purchased your sandals from an authorized retail store, package and return the footwear to the store. Remember to take your proof of purchase with you.
On the other hand, if you purchased the sandals from the Rothys footwear online store, follow the steps below to file your claim:
. Send an email to help@rothys.com.
. Include the following details in the email:
- Full name
- Telephone number
- Mailing Address
- Description of the damage.
- Pictures of the product showing the defects.
What Happens After You File A Claim For Rothys?
After receiving your claim, the Company will go through the details of your claim to determine if you have a valid claim. If you have a valid claim, customer support will send you further details to return the product.
You will receive a replacement pair of the same or similar product. If your product or similar pair is not available, you will receive a coupon to order any other product from the Company’s site.
On the other hand, if the Company does not approve your claim, you can still send in your footwear for recycling.
What Does Rothy Warranty Cover?
The warranty on any Rothys covers the manufacturer’s defect. That is defects that occur during the production process. It includes defects in the production material or process.
What Does The Rothys Warranty Exempt?
The warranty on any Rothys does not extend to the following defects:
Damage caused by poor maintenance or improper use of the product.
Defects caused by fire or burn marks
Damage caused by alteration of the product.
Wear and tear caused by normal use of the product.
Damage is caused by the use of sharp objects on the product.
What Voids A Rothy’s Warranty?
In addition to the points above, other factors can invalidate your claim. They include the following:
. Claim filed outside the United States and Canada.
. Warranty claim for product bought from an unauthorized retailer.
. Claim by someone who is not the original buyer of the product.
. Filing a claim in a method that is different from the stipulated method.
How Long Does A Rothys Warranty?
The warranty on Rothys is valid for the reasonable lifetime of the footwear. In most cases, the reasonable lifetime of any footwear is three years.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.