Last Updated on April 14, 2023 by Bryan Harper
If you are searching for information on the Rocky Boots Warranty and how to return your boots with defects, this post is for you. Rocky Boots has a limited warranty that allows you to return a boot with manufacturer’s defects.
In summary, Rocky Boots has a 1-year warranty period. This means that you can return your boots within 1-year for replacement or refund if your boot meets the warranty requirements.
This post covers all the details you need to know about the Rocky Boots Warranty. Also, you will learn what validates and invalids a Rocky boots warranty and how to file the warranty claim.
Understanding Rocky Boots Warranty
To back up the quality of their products, Rocky Brands, Inc, the manufacturers of the Rocky boots placed a warranty on their products.
The warranty covers any defect or damage that may have happened in the process of manufacturing the boots.
Also, for the Company to approve a warranty claim, you must file it within the warranty period. It is only the first-time purchaser that can file for the warranty claim.
It is worth mentioning that the warranty claim process differs from the product return policy and process.
How Long Is The Rocky Boots Warranty Valid?
According to the information on their site, Rocky Boots have different warranty periods for different products. The warranty period will depend on the product. Below is a breakdown of the warranty period for different Rocky boots products:
. Boots With Rocky VP Waterproof Construction (1-year Waterproof Warranty)
. Gore-Tex bootie liners (1-year leakage warranty)
. Rocky waterproof construction. (6 months Waterproof Warranty)
. Other Rocky Boots (1-year warranty)
How To Check If A Rocky Boot Warranty Is Active?
It is advisable to check if the boot is still under warranty before you proceed to file a warranty claim. To confirm if the product is still under warranty, check the invoice or receipt.
The product receipt or invoice usually contains the purchase date. After you find the purchase date, calculate the current date from the date on the receipt to determine if it’s within 1-year. Applying for a warranty after the warranty date voids the warranty.
Another way to determine the purchase date if you’ve lost your receipt is to check the retailer. That is if you purchased the product from an authorized retailer. The retailers may issue you a new receipt with the original purchase date since they always have a second copy of receipts.
What Does Rocky Boots Warranty Cover?
According to the information on the Rocky Brands site, the product warranty covers manufacturing defects or flaws in workmanship and materials.
What Voids The Rocky Boots Warranty
There are some damages or defects that are not covered in the boot warranty. Below is a list of defects that voids the warrant:
. Cuts, abrasions, punctures, or burn marks caused by misuse or abuse of the boots.
. Worn Holes in toes caused by misuse of the boots.
. Applying chemicals, oils, or polish on the boots is not recommended by the manufacturer.
How To File A Product Warranty Claim For Rocky Boots
You have to file your warranty claim the right way with Rocky Brands. Failure to file the claim in the set process will invalidate the process.
The method of failing the warranty claim will depend on where you purchased the product. Follow the steps below to know the right way to file your warranty claim:
File Warranty Claim For Rocky Boots Purchased From Retail Store
For products purchased from an authorized retail store, you simply file a warranty claim by returning the product to the retailer. Package the product, and include the product receipt in the box. Also, include a small piece of paper containing details of the defects on the boot.
File Warranty Claim For Rocky Boots Purchased Directly From Rocky Boot Brand
Step 1: Request For A Return Authorization Number
The first step is to request a Return Authorization Number (RMA). According to the information on their site, sending back a product without the RMA will void the entire warranty claim process.
To find the Return Authorization Number, send an email to Rocky Brands at customerservice@rockybrands.com. Another option is to call the support department at 1-866-442-4908.
If you are sending an email, include the Order Number and Billing Zip Code In your email. Have your order number handy if you choose to call the support department.
Step 2: Ship Product
After you get the Return Authorization Number, Package the product and ship it back to Rocket Brands. Return Authorization will contain shipping details for the product. Ensure you include a small piece of paper containing details of the defect(s) on the boot.
What Happens After You File A Warranty Claim For Rocky Boots?
The Company will review your claim and confirm that the defect or damage falls under those covered under the product warranty.
Once Rocky Brands validates the claim, the Company will ship a replacement of the exact boot type, color, and size to your location.
Another option is to credit your designated account with an amount similar to the purchase value of the boots.
Conclusion
The process of filing a warranty claim for Rocky boots has been outlined in detail in this post. Have you tried the process? Please drop details in the comment section to help other readers.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.