Last Updated on July 25, 2023 by Bryan Harper
Searching for a guide on how to file a warranty claim for your Olukai Footwear? This post is for you. All Olukai footwear comes with a manufacturer’s warranty.
For the duration of the warranty period, you can file a claim and get either a free repair of your current pair or a new pair.
In summary, to file a claim for your Olukai footwear, send the required documents and the picture of the footwear with the defect to info@olukai.com. After that, ship the footwear back to the Company’s address.
This is the summary of the process. To get the full step-to-step guide, continue reading this post. You will also learn other aspects of the Olukai warranty policy like factors that can void the warranty of your footwear.
How Does Olukai Warranty Work?
As a customer, the warranty on your Olukai footwear entitles you to file a claim for defects on the product. The warranty indirectly attests to the quality of the footwear.
How the warranty policy works is, once you notice a defect on your footwear, you confirm if the warranty is valid and within the warranty period. After that, you file a claim with the Company. The filing of the claim will involve returning the said product with defect back to the Company.
Once the Company confirms your claim is valid, the Company will undertake the repair or replace your footwear. Note that the warranty extends to just the initial purchaser of the product.
How Long Is The Olukai Warranty?
The warranty on your Olukai footwear is limited to one year. You must file your claim within this period. Any claim you file after one year will be considered void. The time starts counting from the purchase date.
How To Confirm If Olukai Footwear Is Still Under Warranty?
Before you file a warranty claim, always make sure the time you file the claim is within the warranty period.
One way to confirm the time frame is within the warranty period is to check the product receipt. Calculate the purchase date on the receipt to the date you want to file your claim and ensure it is within one year.
What Does Olukai Footwear Warranty Cover?
The Olukai warranty covers only against manufacturer’s defects. That is any defect that can be traced back to a production error. That includes defects in workmanship or materials used in production.
In addition, the warranty covers the following detailed defects:
. Loose stitching on the logo or uppers, or footbeds of the footwear.
. Straps pull out when the shoe soles aren’t worn.
. Delamination of sole layers.
What Is Not Covered In Olukai Footwear Warranty?
Besides the time limit on the Olukai warranty, there is also a limit to what the warranty covers. The warranty does not cover the following defects:
. Damage caused by overexposure of the footwear to extreme heat.
. Damage caused by overexposure of the footwear to water or moisture.
. Defects caused by bicycle or skateboard abuse.
. Scratches, burns, and cuts on the footwear.
. Damage caused by the normal use or any form of abuse of the product.
What Voids Olukai Footwear Warranty?
Other factors can void or invalidate the warranty on your Olukai footwear. The Company won’t approve any claim with the following factors:
. A warranty claim for a product purchased from an unauthorized retailer.
. Filing a claim after the warranty period. That is after one year.
. Warranty claim filed by someone who is not the first purchaser of the product.
. Filing a warranty claim in another method other than the method stipulated by the Company.
How To File A Warranty Claim For Olukai Footwear?
The process of filing a warranty claim for your Olukai footwear is of two parts. The first part is to send an email to the Company’s email info@olukai.com. Attach the following details to your email:
. A clear photo of the footwear, showing the said defect.
. Order number (for products purchased from the Olekai site)
. Color, size, and style name of your current footer.
. Phone number
. Shipping address.
After that, you will receive an email address containing the Company’s shipping details. Package the product and ship it out to the said address.
What Happens After You File A Warranty Claim For Olukai Footwear?
After receiving your claim, the Company will either approve the claim if it’s a valid claim or disapprove the claim if the claim is invalid. If the Company disapproves your claim, your shoes will be shipped back without repairs.
On the other hand, if the Company approves of your claim, it will opt to either repair your current pair or send a new pair. Note that, it is at the Company’s discretion to choose to either repair or replace your footwear.
Also, the Company will take care of any shipping cost you incur when sending back the footwear if it approves your claim.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.