Last Updated on April 20, 2023 by Bryan Harper
Enersys Energy Products Inc. is the Company that manufactures the Odyssey and NorthStar battery brands. Both brands come with a standard limited warranty. But the focus of this post will be the Odyssey battery.
If you are looking for information on the Odyssey battery warranty, don’t worry. This post got you. I painstakingly went through the Company’s legal page to get all the details you need to know about the warranty on your Odyssey battery.
This post aims to explain the information in much detail to make it easy for you to handle the process yourself.
In summary, the Odyssey battery brand has a standard 2 to 3-year warranty. The warranty period depends on the battery series and functionality.
Continue reading this post to get all the details you need to know about the Odyssey battery warranty. The latter part of this post will guide you on how to file a warranty claim for your battery.
How Does Odyssey Battery Warranty Work?
The warranty is just the Company’s way of confirming the trust it has in the quality of its products.
In other words, the Company is saying ‘We trust the quality of our products and we will undertake to bear the cost of any defect on the product.’ The defect in question is the manufacturer’s defect.
Within the warranty period, you as a customer can file a warranty claim for a defect on your battery. As long as the defect falls under the defects covered in the Company’s warranty policy.
How Long Is The Odyssey Battery Warranty?
This depends on the series and functionality. For instance, the warranty on the ODX battery series is different from the warranty on the ODS battery series. Also, the warranty differs based on functionality. Here is a breakdown of the warranty on all Odyssey battery series:
| Product | Functionality | Warranty Duration |
| Odyssey Extreme Batteries ODX PN Prefix | Backup power/ Auxiliary Power Unit/ Non-engine Start cycling applications | 2 years |
| Odyssey Extreme Batteries ODX PN Prefix | Industrial/ commercial/ marine/ automotive engine start applications in non-BCI/DIN sizes | 3 years |
| Odyssey Extreme Batteries ODX PN Prefix | Engine starting application for all BCI/DIN sizes | 4 years |
| Product | Functionality | Warranty |
| Odyssey Extreme Batteries ODS PN Prefix | Engine start powersports applications | 2 years |
| Product | Functionality | Warranty |
| Odyssey Extreme Batteries ODP PN Prefix | Backup power/ Auxiliary Power Unit/ Non-engine Start cycling applications | 2 years |
| Odyssey Extreme Batteries ODP PN Prefix | Industrial/ commercial/ marine/ automotive engine start applications in non-BCI/DIN sizes | 3 years |
How To Check If An Odyssey Battery Warranty Is Active?
To check if the warranty on your Odyssey battery is still active, simply check the product receipt. The product receipt should contain the purchase date of the product.
Calculate the purchase date and the current date. If the timeframe is within the listed warranty period, it means that the warranty on the product is still active.
What Does Odyssey Battery Warranty Cover?
The Odyssey battery warranty covers defects that occur during the manufacturing process of the battery. That includes defects in workmanship and material used in manufacturing the battery.
What Is Not Covered In Odyssey Battery Warranty?
The battery warranty does not cover the following defects and damages on the product:
. Damage caused by misuse or abuse, neglect, or physical damage.
. Damage caused by undercharging or overcharging the battery.
. A defect caused by an error in the installation process. That includes failure to install the battery without a metal jacket for high-temperature applications.
. Damage caused by unauthorized repairs of the battery.
. Damage caused by the use of the battery on applications that require higher power than the stipulated battery capacity.
. Finally, damages caused by application conditions.
What Voids An Odyssey Battery Warranty?
Besides the above factors that are not covered in the warranty, these factors below also invalidate or void a warranty claim:
. Warranty claim on a battery that has reached its normal end of life.
. A warranty claim for a battery purchased from an unauthorized retailer.
. Filing a claim after the warranty period.
. Filing a warranty claim in another method other than the method stipulated by the Company.
. Warranty claim filed by someone who is not the first purchaser of the product, and without the authorization of the first purchaser.
How To File A Warranty Claim For An Odyssey Battery?
First, you are expected to file a warranty claim within 90 days of noticing the defect on the battery. The method of filing a warranty claim will depend on where you purchased the battery.
File A Warranty Claim For Odyssey Battery Purchased From Authorized Dealer
If you purchased your battery from an authorized dealer or retailer, simply return the battery to the dealer or retailer with a copy of your original receipt.
If it’s not feasible to return the battery to the original dealer, you can return the battery to any authorized Odyssey battery dealer in your location. Always ensure you go with your battery receipt.
File A Warranty Claim For Odyssey Battery Purchased Online
On the other hand, if you purchased the battery directly from Odyssey Battery’s website, you can file a warranty claim by contacting customer support at 1-800-964-2837.
Before calling customer support, make sure you have the following details handy:
- Order number
- Serial number
- Purchase date
- Date stamp. Check the top of the battery for this detail.
Customer support will provide you with further details on how to ship the product back to the Company. Also always, make sure you include the original receipt in your shipping box.
What Happens After You File A Warranty Claim For An Odyssey Battery?
After filing a claim and shipping back the product, the Company will determine if your claim is valid or not. If your claim is valid, the Company will send a new battery, similar to the original battery to you.
If your original battery is out of stock, the Company will send you a refund in tune with the original value of your battery.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.