Last Updated on June 20, 2024 by Bryan Harper
Need a guide on how to file a warranty claim for your Lucas luggage? Here is the post for you.
All Lucas Luggage and products come with a limited Manufacturer’s warranty. The warranty serves as a mark of quality and entitles you to file a claim for defects on the product.
To file a claim for your Lucas luggage, File and submit the warranty form on the Company’s site together with the supporting documents.
This is a summary of the process. Continue reading this post to learn the step-by-step guide to file a claim for a Lucas Luggage.
Also, you will learn other aspects of the product warranty like the warranty period, limits to the warranty, and factors that can void your claim.
Understanding Lucas Luggage Warranty
The Company that makes the Lucas Luggage attached a warranty on all their products. The warranty stands as a mark of quality. It is an indication that the Company assumes liability if there is a defect in any of its products.
The Lucas Luggage warranty is a limited one. That means that there is a limit to who the warranty extends to, and what the warranty covers. The warranty extends to only the first-time buyer of the product.
Also, you can only file a claim for products you purchase either directly on the Company’s site or from any of its authorized retail stores.
How To File Warranty Claim For Lucas Luggage?
. Get the documents and details you need to file the claim. For this, you need this include the product’s serial number. Check the label inside the luggage to get this detail. Also, take pictures of the product receipt, and the luggage showing the damage.
. Open the Warranty Form on the Company’s site.
. Fill in all the details on the form. In the space for additional comment, explain the details of the damage to the product. Be as specific as you can in your explanation.
. Upload the pictures you took earlier, and click on Submit to complete the process.
What Happens After You File A Warranty Claim For Lucas Luggage
Customer support will review the details of your claim. After that, they will either approve or reject your claim. If approved, the Company will either opt to repair your current luggage.
Other options are to send you a replacement and a partial refund of the original price you paid for the current luggage.
If the Company opts to either repair your current luggage or send you a replacement, you (the customer) will be responsible for the shipping fee.
The size of the luggage will determine the shipping fee. Here is a breakdown of the shipping fee:
. Large Luggage: $35
. Medium Luggage: $30
. Small Luggage: $25
What Does The Lucas Luggage Warranty Cover?
The Lucas warranty covers defects in materials used in production or workmanship. The damage should directly or indirectly be a manufacturing defect.
In addition, the warranty covers the following damages:
. Broken Zippers
. Shell cracks
. Damaged handles and wheels.
What Is Not Covered In Lucas Luggage Warranty?
. Damage caused by accident, transport damage, or airline handling.
. Damage caused by abuse, alteration, or modification of the product.
. Defects caused by normal use of the product. That includes dents, scratches, changes in color, dings, scuffs, or similar defects.
. Damages caused by third-party handling of the luggage, including transportation services, airlines, and hotels.
. Damage caused by overexposure of the luggage to water, moisture, solvents, or extreme temperatures.
Factors That Void London Fog Luggage Warranty?
. Warranty claim filed by someone besides the original purchaser of the product. The Away warranty only applies to the first purchaser.
. Claim for a product without proof of purchase and serial number.
. Filing a claim for a product purchase from an unauthorized retailer.
. The claim was found to be fraudulent.
. Filing the warranty claim in any method other than the Company-stipulated method.
How Long Does Lucas Luggage Warranty Last?
The warranty period on any Lucas luggage is valid for two to five years. The warranty period depends on the product itself. Some products have a longer warranty period than other products.
How To Confirm If Lucas Warranty Is Active?
It is advisable to first confirm that the warranty period is still on before you file a claim for your Lucas luggage set.
One easy way to confirm this is to check the product receipt. The receipt has the purchase date. Check the purchase date to the present date to see if it’s still within the warranty period.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.