Last Updated on April 14, 2023 by Bryan Harper
Are you looking for information on Keen Boots Warranty and how to file a warranty claim? This post is for you.
In a nutshell, with the Keen boots warranty, you can return your Keen boot with defects. The defect has to be one that occurred in the process of making the boots to qualify for this claim.
It is worth mentioning at this point that this warranty claim is different from the Company’s return policy.
This post takes you through all you need to know about the warranty policy for Keen boots. The later part of the post will take your through on how to file a valid warranty claim for your boots.
How Does Keen Boots Warranty Work?
To confirm the quality of its product, the Keen Boot Company attached a warranty on all its products.
The warranty is the Company directly telling customers that it believes in the quality of its products and will take responsibility for every defect on the product.
The defect in quality is one that occurs in the product of making the boots. In other words, that is the manufacturer’s defect. A defect caused by wear and tear as you use the product is not covered in this warranty.
The warranty of Keen boots has a valid period. That is the timeframe you have to file your warranty claim.
How Long Does The Keen Boots Warranty Last?
The warranty on any Keen boot is valid for one-year. This means that you have within 1-year, you can file a valid claim for the boots.
The validity period starts counting from the purchase date on your receipt. Any claim you file after this period is not considered a valid claim.
How To Confirm If Keen Boot Is Still Under Warranty?
Before you file a warranty claim, you have to first check to ensure that the product is still under warranty.
One way to do that is to check the product receipt. Find the purchase date on the receipt and minus is from the current date. If the timeframe is still within 1-year, then the warranty on the product is still valid.
In a situation where you don’t have the receipt anymore, you can contact the Company’s customer support or the authorized retailer to track down your product purchase date.
What Is Covered In The Keen Boots Warranty?
According to the information on the Company’s site, the warranty policy covers defects in workmanship and material. In other words, the warranty covers unaltered, unmodified, and original material defects, and workmanship.
What Is Not Covered In Keen Boots Warranty
The following defects are not covered in this Company’s warranty policy:
. Damage caused by improper care of the product.
. Defect caused by normal wear and tear as you use the product.
. Damage caused by misuse or neglect.
. Defect caused by the natural breakdown of materials overtime as you continue to use the product.
Factors That Voids The Keen Boots Warranty
Here are some factors that voids the warranty on your product:
. Warranty claim filed by another who is not the initial purchaser of the product.
. Claim filed after the warranty period which is 1-year.
. Filing a warranty claim in a method besides the method stipulated by the Company.
. Filing a claim for a product purchased from an unauthorized retailer.
How To File A Warranty Claim For Keen Boots?
How and where you file a warranty claim for Keen boots will depend on where you bought the product.
File Warranty For Boots From Authorized Retailer
To file a warranty claim for a Keen boot you purchased from an authorized retailer, simply package the boot in the shoe boot. Write on a paper, details of the defects on the boots and also add the purchase receipt in the shipping box. Return the product to the retailer and request to file a warranty claim.
File Warranty For Boots From Keen Footwear Site
If you ordered your product directly from the Keen Footwear site, the method of filing a warranty claim is slightly different.
First, visit the request page on the site. Click on the request options and select Warranty Request.
You will get an email response from a customer support person shortly after that on further steps to take to return the product.
What Happens After You File A Warranty Claim For Keen Boots?
After you ship out your boots, the Company will carry out a final check to see if the boots qualify for a warranty claim. If it does, the Company will give you the option to get a refund or get a new pair of the boots or repair your original pair.
On the other hand, the Company will ship back your original boots if it determines that you have no valid claim.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.