Last Updated on September 12, 2023 by Bryan Harper
If you need a comprehensive guide on how to file a claim for your IT luggage, this post is for you. All IT luggage products are backed by a warranty.
The duration of the warranty depends on the product, but most luggage sets come with a 10-year warranty. Within this period, you can file a claim for a defect on the product.
To file a claim for your IT luggage, fill out and submit the warranty form on the Company’s Contact Us page.
That is the process in a nutshell. This post explains the process in detail. Other aspects of the warranty like duration and what happens after you file a claim are other details this post will cover.
How Does The IT Luggage Warranty Work?
All IT Luggage and products come with a warranty. With this warranty, customers can file a claim for defects and damages on the products. The warranty does attest to the quality of the products.
It is best to mention that the IT luggage warranty has some limits. There is a limit to what the warranty covers, when to file a claim, and who the warranty extends to.
The warranty extends to just the original buyer of the product. Also, it only extends to products purchased either directly on the Company’s site or from an authorized dealer.
How To File Warranty Claim For IT Luggage?
The correct way to file a warranty for your IT luggage is on their site. If you bought the product from an authorized retailer, contact the retail store and request the right format to file a claim.
Follow the steps below to file a claim if you purchased your IT luggage directly from the Company’s site:
. Open the Contact Us Page on the IT Luggage’s site.
. Select your region from the ‘Select Region’ option.
. Select ‘Warranty’ from the ‘Select Reason option.
. Fill out the warranty form. Enter your details including your details, address and contact details. Also, enter the correct size and other details of the product including where you purchased the product.
. Upload pictures of the luggage showing the details, and also the product receipt. If you can, create a short video and upload it to support your claim.
. Click on Submit to complete the process.
What Happens After You File A Warranty Claim For IT Luggage
The customer support team will go through your claim to see if you have a valid claim. If you do have a valid claim, the Company will approve your claim.
When approved, the Company will either send you replacement parts and instructions to replace the damaged parts. Or, if the Company deems the luggage beyond repair, the Company will ship a new luggage as a replacement for the old one.
Note that you may be one to pay the shipping fee for any replacement the Company will send to you.
How Long Does It Take IT Luggage To Process A Warranty Claim?
After you file your claim, it may take 28 days from the day you file your claim for IT luggage to process your claim.
What Does IT Luggage Warranty Cover?
The warranty on IT luggage and products covers just the manufacturer’s defects. That is a defect in the workmanship and materials used in making the products.
What Is Not Covered In IT Luggage Warranty?
. Damage caused by accident transport damage or airline handling.
. Damage caused by abuse, alteration, or modification of the product.
. Defects caused by normal use of the product. That includes dents, scratches, changes in color, dings, scuffs, or similar defects.
. Damage caused by overexposure of the luggage to water, moisture, solvents, or extreme temperatures.
. Consequential damages such as loss of the content of the luggage.
Factors That Void An IT Luggage Warranty?
. A claim that is found to be fraudulent.
. Claim for a product purchase from an unauthorized retailer.
. Warranty claim filed by someone besides the original purchaser of the product. The Away warranty only applies to the first purchaser.
. Filing the warranty claim in any method other than the method the Company stipulates.
How Long Does IT Luggage Warranty Last?
The warranty on all IT luggage sets is valid for 10 years. The date starts counting from the date you purchased the product. From the purchase date to any date within the next 10 years, you can file a claim.
How To Confirm If IT Luggage Warranty Is Active?
To confirm if it’s within the warranty period, check the product receipt for the purchase date. Calculate the purchase date to the present date to confirm if it’s within the warranty period.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.