Last Updated on September 18, 2023 by Bryan Harper
All Case-Mate products bought directly on their site or listed by the brand on a third-party site like Amazon come with a warranty. With this warranty, you can file a claim for damages to the product.
The claim entitles you to a replacement if approved. However, you have to file the claim following the approved method.
To file a claim for a Case-Mate product, fill out and submit the warranty form on their site. Note that you have to cover the shipping fee for the Company to send you a replacement.
This post will cover all you need to know about the warranty policy on Case-Mate products. Also, you will learn how to file a claim to get a replacement for a damaged Case-Mate product.
Understand How Case-Mate Warranty Works?
The warranty on any Case-Mate product attests to the quality of the brand. As mentioned, the warranty entitles you to file a claim and get a replacement if approved.
This warranty applies to Case-Mate products purchased either directly on their site or listed by the brand on sites like Amazon and eBay. The warranty does not cover any Case-Mate product listed on any other site by a third-party seller.
Also, if the Company approves your claim, you will have to pay for the shipping fee to send the product to your address. Finally, the warranty on any Case-Mate product is not transferable.
Steps To File A Claim For Case-Mate Product?
Are you ready to file a claim for your damaged Case-Mate product? Follow the steps below to complete the product.
. Take a picture of the product receipt and the product itself showing the damages.
. Open the warranty form on Case-Mate site and fill out the form. Don’t skip any question with an asterisk * on the form.
. Upload the pictures of the product receipt and the product showing the damages.
. Click on Get Order Details to switch to the next page.
. Enter other details like product purchase location.
. Submit the form.
. You will receive an email from Case-Mate customer support within 24 hours after submitting the form.
What Happens After You File A Claim For Case-Mate
A customer support person will contact you after you submit your claim. If the Company approves your claim, you will need to complete a small payment to cover the shipping cost for sending a replacement to your location.
The Company will send you a replacement, which is the same as the product type you have. If the product is no longer in production, you will get a product of similar or higher value.
What Does Case-Mate Warranty Cover?
The warranty on any Case-Mate product covers damages that can be linked to production. That is damage that occurs during the product process of the product. It can be damage caused by the material used in the production process or a mistake in workmanship.
What Is Not Covered In Case-Mate Warranty?
Although Case-Mate offers a lifetime warranty on its products, there is a limit to what the warranty covers. Below are the limits to what the warranty covers:
. Damage on the smartphone or device that the Case-Mate was used to protect.
. A defect caused by misuse or abuse of the product.
. A caused by normal use of the product.
. Damage caused by unauthorized modification or alteration of the product.
. Damage caused by accident.
Factors That Void Case-Mate Warranty?
Some factors can invalidate your claim on a Case-Mate product. Even if other factors are right, the Company won’t approve of your claim if any of the factors below are present:
. Filing a claim via a method that is not approved by the Company.
. Filing a claim without attaching the supporting documents. That includes the invoice and the pictures of the glasses with the damages.
. Claim for a product you purchase from a retailer that is not an authorized retailer.
. Claim filed by any person that is not the first buyer.
How Long Does Case-Mate Warranty Last?
The Case-Mate warranty is a lifetime warranty. Lifetime here refers to the responsible lifetime of the product and not forever as most people assume.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.