Last Updated on March 2, 2024 by Bryan Harper
The Big Green Egg brand is known for its ceramics grills. The good thing about the Green Egg brand is that the products come with a lifetime warranty.
The warranty is a limited warranty that allows a customer to file a claim for defects on the product and only covers damages that can be traced to the manufacturing process.
To file a claim for damages on your Big Green Egg product, fill out and print out the warranty form on their site. Then, package and return the product to any of their authorized dealers in your location.
This post will guide you on the steps to file your claim. Also, you will learn the extent of the warranty and the factors that can void the warranty.
Understanding How Big Green Egg Warranty Works?
As mentioned, all Big Green Egg products come with a warranty. The warranty entails that the Company will take responsibility for any damage to the product. The catch is that the defect must be one that can be traced to the manufacturing process.
The manufacturer will take responsibility for such damages. In the case of a valid claim, you will get either a refund or a replacement.
One other thing to know about the warranty is that it extends to just the original buyer of the product. If you sell the product to someone else, the warranty does not extend to the new buyer.
How To File A Claim For A Big Green Egg?
Follow the steps below to file a valid claim for your Big Green Egg product:
. Visit the Warranty registration page.
. Fill in all the required details in the form, submit the form, and print a copy for yourself.
. Find a copy of the product receipt which stands as proof of purchase.
. Visit this page and enter your location to find a list of authorized dealers in your location.
. Package and return the product to any authorized dealer or retailer in your location. Take the printed warranty form, and receipt to serve as proof of payment.
What Happens After You File A Claim For A Big Green Egg Product?
The dealer will go through the details of your claim to determine if you have a valid claim.
If you have a valid claim, the dealer will approve your claim. The dealer has the option of either repairing the current product or sending a replacement if the current product is beyond repair.
On the other hand, if the dealer does not approve your claim, it will either recycle the product on your behalf or ship it back to your location with you covering the shipping fee.
What Does Big Green Egg Cover?
The warranty on any Big Green Egg product covers manufacturing errors. That includes any defect or effect that can be traced to the product’s manufacturing process. That includes defects in the material used in production or errors in the manufacturing process.
What Does Big Green Egg Warranty Exempt?
Although the Big Green Egg warranty is a lifetime warranty, there is a limit to what the warranty covers.
The warranty on the products does not extend to the following defects:
The defect caused by misuse or improper use of the product.
Wear and tear caused by normal use of the product.
Damage caused by alteration of the product.
Damages caused by accidents.
What Voids A Big Green Egg Warranty?
Also, it’s worth mentioning that other factors can invalidate a warranty. That is regardless of if the claim is valid at first. They include the following:
. Claim by someone who is not the original buyer of the product.
. Filing a claim in a way that is different from the stipulated method.
. Claim filed outside the United States.
. Filing a claim for a product bought from an unauthorized retailer.
How Long Does A Big Green Egg Warranty Last?
Although the Big Green Egg warranty is a limited lifetime warranty, there are other details you need to know about the warranty duration.
First, the lifetime warranty only applies to products for non-commercial use. For products purchased for commercial use, the warranty is 1 year. Here is a breakdown of the details:
. Product for non-commercial use: Limited Lifetime Warranty.
. Product for Commercial use: One-year limited warranty.
. Wooden Components: One-year limited warranty.
. Metal Components: five years limited warranty.
. Ceramics products: three years limited warranty.
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My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.