Last Updated on June 20, 2024 by Bryan Harper
Do you know that you can file a claim on any product you purchase from Lovesac? The brand offers a warranty on most of their products. With this, you can file a claim for damages or defects on Lovesac products.
Some of the brand’s products come with a lifetime warranty. This means that there is no limit to when you can file a claim for any of their products.
Lovesac has a warranty form on its site. To file a claim, fill out and submit the warranty form on their site.
This post serves as a detailed guide to help you file a claim. Also, you will learn other aspects to ensure that your claim is approved fast.
Understand How Lovesac Warranty Works?
The Lovesac warranty serves as a quality badge to attest to the quality of the brand’s products. The Company will assume responsibility for defects or damages to their product.
There are some things to know about the Lovesac warranty. First, the warranty is a limited one. That means, there is a limit to what the warranty covers.
Also, some of the products come with a time limit as to when you can file your claim. In addition, the warranty extends only to the first or original purchaser of the product.
Finally, the warranty extends only for products purchased either directly from Lovesac or any of its approved retailers.
Steps To File A Claim For Lovesac Product?
Filing a claim online for a Lovesac product is easier than most people assume. Below is a breakdown of the entire process:
. Get the details you need to file your claim handy. That includes the Order Number or Confirmation Number, batch number, product receipt, and picture of the item showing the said defect.
. Visit the Lovesac Contact Us page.
. Select ‘warranties and damages’ from the ‘What can we help you with today’ option.
. Fill in all the required details. Enter the product’s order/ confirmation number and batch number. Check the product tags for the batch number.
. In the space for a short description, enter as much detail as you can about the damage to the product.
. Upload pictures of the product receipt and product showing the defect. All images should be in JPEG file format.
. Enter your shipping address for returns or replacements.
. Review the form and click on Send to complete the process.
. You will receive an email with a shipping label and instructions on how to return the product to any Lovesac showroom near you.
What Happens After You File A Claim For Lovesac
After receiving your claim and the returns, the Company will go through your claim and the bat to see if your claim is valid.
The Company will only approve your claim if it’s valid and meets the requirements.
Once approved, the Company will opt to either repair the bat you returned or send you a new product as a replacement.
If the product is no longer available, you will receive a product similar or more in value to your current product.
Continue reading to find out more details about the warranty policy.
What Does Lovesac Warranty Cover?
The Lovesac warranty covers only damages or defects that occur during the production process. That is an error in materials used in production or workmanship.
What Is Not Covered In Lovesac Warranty?
As mentioned, there is a limit to what the Lovesac warranty covers. Below is a list of the limits to the warranty:
. Damage caused by misuse or abuse of the product.
. Damage caused by normal or excessive use of the product.
. Defect caused by accident.
. Defect caused by unauthorized modification or alteration of the product.
Factors That Void Lovesac Warranty?
In addition to the above limits, other factors can limit the validity of the Lovesac warranty. They include the below:
. Claim filed without attaching the supporting documents. That includes the invoice and the pictures of the product with the damages.
. Filing a claim via a method outside the method provided by the Company.
. Claim filed by any person that is not the first buyer.
. Claim for a product you purchase from a retailer that is not an authorized retailer.
How Long Does Lovesac Warranty Last?
The Lovesac warranty duration differs. The warranty period depends on the product. In general, some products come with a lifetime warranty, while others come with just a three-year warranty.
Lovesac Lifetime Warranty
If the product comes with a lifetime warranty, it means that there is no time limit as to when to file a claim. Unfortunately, not all Lovesa products come with a lifetime warranty.
Here is a list of Lovesac products that come with a lifetime warranty:
Lovesac Sactional Hard Components.
- Sides
- Sac
- Feet and shoes
- Sides
- Seat Frames
- Clamps.
Lovesac Three-Year Warranty
Products in this category have a time limit as to when you can file your claim. The time limit is three years and starts counting from the date you purchased the product.
Here is a list of Lovesac products that come with a lifetime warranty:
Lovesac Sactional Soft Components.
- Seat Covers
- Sac Covers
- Pillows
- Cushions
- Squattoman
- StealthTech products
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.