Last Updated on September 16, 2023 by Bryan Harper
Do you know that your Warby Parker pair of glasses has a warranty that entitles you to a new pair when your current pair gets damaged?
The Company won’t automatically send you a new pair of glasses. First, you have to file a warranty claim. If approved, you get a replacement pair. Thankfully, the process of filing a claim for Warby Parker glasses is easy.
To file a claim, send an email to Warby Parker Warranty’s customer support email. Attach documents to prove that the damage was not caused by you or normal wear and tear in the email.
This post will guide you through the entire steps to filing a claim for a Warby Parker pair of glasses. Also, you will learn other aspects of the warranty like what the warranty covers, and the duration of the warranty.
How Warby Parker Warranty Works?
As a sign of its product quality, all Warby Parker glasses come with a warranty.
The manufacturers are directly and directly telling customers that they trust their products well enough to take responsibility for damages to the product.
The damage here has to occur during the manufacturing process of the product. Also, there is a limit to what the warranty covers and who it extends to.
Finally, this warranty is limited to Warby Parker glasses purchased directly from the Company’s site or an authorized retailer.
Steps To File A Claim For Warby Parker Product?
There are two ways to file a claim for Warby Parker glasses. The first method is to call Warby Parker’s customer support number at 1-888-492-7297.
The second and most effective method is to send an email to help@warbyparker.com.
In the email, be as descriptive as possible in explaining the issue with your pair of glasses. Include details like your name, email, contact number, and shipping address.
Also, upload the product receipt, and pictures of the glasses showing the damage.
The reason for attaching the product receipt is to confirm that the claim is still within the warranty period.
What Happens After You File A Claim For Warby Parker
The Company will go through the details of your claim. That includes the supporting pictures you attached to your claim to see if you have a valid claim.
If your claim is valid, the Company will approve your claim and send a replacement pair to the shipping address in the claim. You may need to send back your current pair for a free frame replacement.
If not approved, the Company will send you a mail stating reasons why your claim was not approved.
What Does Warby Parker Warranty Cover?
The warranty only covers damages that can be traced back to the manufacturing process. That is damage in workmanship and material used in production.
Also, the warranty covers scratches on the lens, issues with the hinges, or a broken frame.
What Is Not Covered In Warby Parker Warranty?
There is a limit to the warranty on any Warby Parker glasses. The warranty does not cover damage caused by normal wear and tear on the glasses. Below is a breakdown of the limit of the damage the warranty covers:
. Damage caused by unauthorized alteration of the glasses.
. Damage caused by accident, neglect, or misuse of the glasses.
. Finally, damages caused by normal use of the product.
Factors That Void Warby Parker Warranty?
Besides the factors above, other factors void the warranty on Warby Parker glasses. They include the following:
. Claim for a product you purchase from a retailer that is not an authorized retailer.
. Claim filed by any person that is not the first buyer.
. Filing a claim via a method that is not approved by the Company.
. Filing a claim without attaching the supporting documents. That includes the invoice and the pictures of the glasses with the damages.
How Long Does Warby Parker Warranty Last?
The warranty on any Warby Parker glasses is valid for 6-months. The time starts counting from the date you purchase the glasses.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.