Last Updated on June 20, 2024 by Bryan Harper
Need a guide on how to file a warranty claim for your London Fog luggage? This post is the guide you need.
Your London Fog luggage is backed by a warranty for a period. The warranty permits you to file a claim for defects or damage to your luggage set.
To file a claim for your London Fog luggage, send an email to the Company’s customer support at support@londonfog.com. Add some supporting documents like pictures of the damages, and product receipt to your email.
This post breaks down the process of applying for a claim for your London Fog warranty. You will also learn other details about the warranty, like the limits to the warranty.
Understanding London Fog Warranty
The warranty on all London Fog products is there to back the quality of their products. The Company will take responsibility for any defect in any of its products.
However, the defect has to occur during the production process of the product. There is a limit to the time you can claim and what the claim covers.
Likewise, the warranty extends to only products purchased from an authorized retailer or directly from the London Fog site.
How To File Warranty Claim For London Fog Luggage?
To file a claim for London Fog luggage, send an email to customer support at support@londonfog.com.
The subject of the email should be warranty claim for luggage. The body of the email should contain all the details of the defect. Be as descriptive as you can in your email. Also, upload a copy of the product receipt, product order number (if any), and photos showing the defect on the product.
What Happens After You File A Warranty Claim For London Fog Luggage
The Company will go through the details of your claim and the supporting document you upload to see if you have a valid claim.
If your claim is approved, you will receive instructions in your email on how to return your luggage set for repairs. Luggage Fog Company will handle the repairs for free.
If the luggage is beyond repair, the Company will send you a new set similar to or above the value of the damaged luggage set.
What Does The London Fog Luggage Warranty Cover?
The London Fog warranty covers defects in materials used in production or workmanship. The damage should directly or indirectly be a manufacturing defect.
What Is Not Covered In London Fog Luggage Warranty?
. Damage caused by accident, transport damage or airline handling.
. Damage caused by abuse, alteration, modification of the product.
. Defects caused by normal use of the product. That includes dents, scratches, changes in color, dings, scuffs, or similar defects.
. Damage caused by overexposure of the luggage to water, moisture, solvents, or extreme temperatures.
Factors That Void London Fog Luggage Warranty?
. Warranty claim filed by someone besides the original purchaser of the product. The Away warranty only applies to the first purchaser.
. A claim that is found to be fraudulent.
. Filing the warranty claim in any method other than the Company-stipulated method.
. Claim for a product purchase from an unauthorized retailer.
How Long Does London Fog Luggage Warranty Last?
The validity of the warranty on a London Fog product depends on the product. Most London Fog luggage sets come with a 10-year warranty period.
Other products like duffle bags come with 2 to 5 years warranty. Note that most accessories don’t have a warranty cover.
How To Confirm If London Fog Luggage Warranty Is Active?
It is best to confirm that the warranty period is still on before you file a claim for your London Fog luggage set.
One easy way to confirm this is to check the product receipt. The receipt has the purchase date. Check the purchase date to the present date to see if it’s still within the warranty period.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.