Guide To File Claim For Monos Luggage Warranty

Last Updated on September 1, 2023 by Bryan Harper

All Mono Luggage comes with a lifetime warranty. This means that there is no limit as to when you can file a claim. In other words, you can file a claim, even 15 years after the date you buy the luggage set.

To file a claim for your Mono luggage set, fill out and submit the warranty form on their site. The second option is to contact Mono’s customer support department. You can do this either via call or email.

Above is the summary of the process. Continue reading this post to understand the process of filing a claim for your Mono luggage set in detail.

Also, you will learn other aspects of the warranty like what the warranty covers and what happens after you file your claim.

How Does Monos Luggage Warranty Work?

The warranty on all Monos products is an indication of the quality and authenticity of the products.

Once you notice a defect in your luggage set, you can file a claim and get a replacement. For the claim to be valid, the defect has to be traced back to the manufacturing process of the product.

Another good thing about the warranty on Mono luggage is that it is for a lifetime. That means that, for the lifetime of your luggage set, you can file a valid claim for repairs or replacement.

This warranty extends to just the original buyer of the product. Also, it must be a product purchased either directly from the Mono Luggage site or any of its approved retailers.

How To File Warranty Claim For Monos Luggage?

To file a claim, follow the steps below to complete the process:

. Visit Monos FAQ Page.

. Scroll down and click on How Do I Make I Warranty Claim Option.

. Click on the link to open the warranty form.

. Click on Start and Continue.

. Enter the Order Number and fill in the other details.

. Finally, click on Submit to complete the process.

An easier option is to contact Mono customer support via email at hello@monos.com.

In your email, include details of the defect, and upload pictures of the luggage set with defect and purchase receipt.

Thankfully, you don’t have to return your luggage set with Monos as most luggage brands will expect you to do.

What Happens After You File A Warranty Claim For Monos Luggage

After you mail back the luggage set, the Company will go through the product and your supporting evidence to see if you qualify for the claim.

If you don’t qualify for a claim, Monos will inform you via email that you don’t have a valid claim.

But if approved, the Company will either send you replacement parts with instructions to change the damaged parts or send a new luggage set as a replacement.

What Does Monos Luggage Warranty Cover?

The Monos luggage warranty covers any damage that can be traced to be linked to the production product. In other words, defects in workmanship and materials used in the product.

Also, the warranty covers the below:

. Broken or damaged zippers.

. Breaks or cracks in the luggage shell.

. Broken handles, wheels, and handles.

What Is Not Covered In Monos Luggage Warranty?

Here is a limit to what the Monos luggage warranty covers:

. Damage caused by abuse, alteration, or modification of the product.

. Defects caused by normal use of the product. That includes dents, scratches, changes in color, dings, scuffs, or similar defects. 

. Damage caused by overexposure of the luggage to water, moisture, solvents, or extreme temperatures.

. Damage caused by accident transport damage or airline handling.

Factors That Void Monos Luggage Warranty?

Here are some of the factors that can void your Monos Luggage claim:

. Filing the warranty claim in any method other than the stipulated method.

. Warranty claim filed by someone besides the original purchaser of the product. The Away warranty only applies to the first purchaser.

. Claim for a product purchase from an unauthorized retailer.

. A claim that is found to be fraudulent.

How Long Does Monos Luggage Warranty Last?

As mentioned, all Monos Luggage sets come with a lifetime warranty. This means that there is no limit to when you can file a claim. The lifetime here is the reasonable lifetime of the luggage.