Last Updated on August 3, 2023 by Bryan Harper
Searching for a detailed guide on how to file a warranty claim for your New Balance shoes or clothes? This post got you.
In a nutshell, to file a claim for your New Balance product, contact customer support and file your claim. After that, you will receive an email on how to mail back the shoes. Package and mail the item back to the shipping address.
That is the summary of the process. This post has a detailed step-to-step guide on how you can file your warranty claim.
Also, you will learn other aspects of the New Balance warranty. That will include what the warranty covers and how to determine if your shoes have a valid warranty.
How Does New Balance Warranty Works?
All New Balance products come with a 1-year warranty. The brand also has a new NDurance, which is a new warranty that is available for some products.
The warranty validates the quality of the brand’s products. After you notice a defect on your New Balance shoe or clothing, you can file a claim to get a replacement.
This warranty is only available for New Balance original products purchased directly from the New Balance site or store or an authorized detail.
How To File Warranty Claim For New Balance?
The method of filing your claim will depend largely on where you purchased your product.
Filing a claim for a product you purchase directly on the New Balance site is different from the method of filing for a product purchased from an authorized retailer.
For products purchased from an authorized detail, take the product to the store, along with your purchase receipt to file a warranty claim.
To file a claim for products you purchased directly from the New Balance online store, visit the customer support page. Click on Start a Return. Fill in all the details and submit your form.
You will receive an email shortly with shipping details. Package your current product. Print and include the New Balance email to the package and ship it to the given address.
What Happens After You File A Warranty Claim For Corsair?
After receiving your product, the Company will check if your claim is valid or void. If the claim is void, the Company will return your shoes without repairs.
On the other hand, if your claim is valid, the Company will approve your request and send you a voucher. The voucher will be worth the same as the value of the product you returned.
You can use the vouch to purchase another product. Note that you can’t use the vouch in an offline store. You have to use it to order a replacement item from the New Balance online store.
What Does New Balance Warranty Cover?
The warranty on your New Balance shoe or clothing covers just errors that occur during the production process. That includes errors in the production material or workmanship.
What Is Not Covered In New Balance Warranty?
The warranty on any New Balance product is limited. In other words, there is a limit to what the warranty covers. Below are the limits to what the warranty on your product cover:
. Damage caused by improper use of the product.
. Incorrect fitting, product size, or color.
. Damage or cuts that occur in the normal use of the product.
. Damage is caused by overexposure of the footwear to water or moisture.
. A defect caused by unauthorized alteration or repair of the footwear.
Factors That Void New Balance Warranty?
Here are additional factors that will void your Corsair warranty claim:
. Filing a claim for a counterfeit product.
. Filing a claim following a method not approved by the Company. For instance, taking the product back to the store to file a claim.
. Warranty claim for a product purchased from an unauthorized dealer or retailer.
. Warranty claim filed by someone other than the purchaser without the purchaser’s written authorization to file the claim.
How Long Does New Balance Warranty Last?
The warranty on New Balance products is valid for one year. That gives you enough time to check and file a claim for a defect on your clothing or shoe.
How To Confirm If New Balance Warranty Is Active?
To confirm the validity period of the warranty on your product, first, check the product receipt for the purchase date. Then calculate the current date to the purchase date to confirm it’s within the given warranty period.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.