Last Updated on August 3, 2023 by Bryan Harper
The PureGear brand is known for its quality phone accessories. The unique thing about the PureGear products is that they all come with a warranty.
The warranty on the product allows you to file a claim if you notice a defect or damage on any product you buy.
To file a warranty claim for a PureGear product, find the warranty form on their site. Fill in all the details that apply to your product. Pay the shipping fee and submit.
The above is the summarized version of the process. Continue reading this post to get the step-to-step detail. You will also learn other aspects of the warranty like what the warranty covers and factors that can void your claim.
Understanding PureGear Warranty
As mentioned, all PureGear products come with a manufacturer’s warranty cover. The warranty is there to attest to the quality of their products.
With the warranty in place, you can file a claim for a defect on any PureGear product you purchase. You have to pay a shipping fee when filing your warranty claim.
Note that there is a limit to what the warranty covers. Also, the warranty extends to just the original purchaser of the product. If you bought the product from a friend or an unauthorized retailer, this warranty doesn’t extend to you.
How To File Warranty Claims For PureGear?
Here is a quick step-to-step guide on how to file a claim for PureGear products:
Step 1: Fill out The Warranty Form
Find the PureGear warranty form on their site. Scroll down to the form and take the time to fill the form. Enter your personal information, address, product details, and email. Ensure you fill all the columns with an asterisk.
Also, upload a copy of the purchase receipt and a photo of the product showing the defect or damage. Finally, click on Submit.
Step 2: Pay the Shipping Fee
As mentioned, PureGear expects you to pay a shipping fee. This fee will cover the cost of shipping the replacement product to you.
The shipping fee is $12.95 if you are filing your claim in the USA and $8.50 if you are filing the claim in Canada.
After you submit the form, the next page is the payment page for the shipping fee. You can pay with Paypal or Credit Card.
Step 3: Wait For Feedback
After you submit your form, wait for the Company to access your claim.
What Happens After You File A Warranty Claim For PureGear
Within 7-10 business days, the Company will process your claim. The Company will either approve or disapprove your claim.
If the Company approves your claim, a replacement will be sent to the address details you enter in your form.
Continue reading to find out other details like what the warranty covers and factors that can void your claim.
What Does PureGear Warranty Cover?
The PureGear warranty covers all defects in workmanship or materials that may have occurred during the production of the product. In other words, the warranty only covers the manufacturer’s error.
What Is Not Covered In PureGear Warranty?
The warranty on your PureGear product does not cover any defect that may have occurred as a result of:
. Alteration of the product in any way without the authorization of the manufacturer.
. Damage caused by normal wear and tear from using the product.
. Damage caused by misuse, accident, or neglect of the product.
. Act of God.
Factors That Void PureGear Warranty?
Other factors can void your claim. The Company will not approve your claim if any of these factors are in place:
. Warranty claim for a product purchased from an unauthorized dealer or retailer.
. Filing a claim following a method not approved by the Company. For instance, taking the product back to the store to file a claim.
. Warranty claim filed by someone other than the purchaser without the purchaser’s written authorization to file the claim.
How Long Does PureGear Warranty Last?
PureGear offers a limited lifetime warranty on all its products. This means that there is no time limit on when you can file a claim. For instance, you can still file a valid claim three years after you purchase the product.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.