Last Updated on June 19, 2023 by Bryan Harper
Leatherman is known for its outdoor products. That includes multi-purpose tools, apparel, and accessories. One thing that makes the Leatherman products unique from similar brands is the long-term warranty that comes with the products.
In a nutshell, most Leatherman products come with a 25 years warranty. This doesn’t include all products because some products come with a short-term warranty.
This post teaches you all you need to know about the Leatherman product warranty. You will learn what is covered in the warranty and factors that voids the warranty. Finally, you will learn the right way to file a warranty claim even for customers in Canada.
How Does Leatherman Warranty Work?
The warranty on Leatherman products attests to the quality of the products. The warranty is simply the manufacturer taking responsibility for damages that occur during the production of the product.
How the warranty works is, if you notice any defect that can be traced back to a manufacturer’s defect, you file a claim and return the product. The Company will either opt to replace or repair the said product.
How Long Is The Leatherman Warranty?
Most Leatherman products have a 25 years limited warranty. As mentioned, some products have a shorter warranty term. For instance, the Ainsworth Sheath comes with a 2-year limited warranty. Also, apparels fall under the category of products with a short-term warranty.
How To Check If Leatherman Warranty Is Active?
Before you file a warranty claim, you need to confirm if the warranty on the product is still active. To confirm this, check the purchase receipt. Find the purchase date on the receipt, and then check if the date to the current date is still within the warranty period.
What Does Leatherman Warranty Cover?
The Leatherman warranty covers ONLY damages that are caused by defects in material and workmanship. That is defects that can be traced back to the manufacturer’s defects or errors.
Also, note that the warranty covers just products purchased for personal use alone and not for commercial use.
What Is Not Covered In The Leatherman Warranty?
The Leatherman warranty does not cover the following:
. Defects caused by alteration or unauthorized use of the product.
. Damages caused by abuse of the product.
. Theft and loss of the product.
. The warranty doesn’t cover sheaths, accessories, sharpening, imprinting, color finishes, and cleaning.
What Voids A Leatherman Warranty?
Besides the above-mentioned, other factors can void the warranty on your product even if it’s still within the warranty period. Below are some of the factors:
. Warranty for products purchased for commercial use or sales.
. Filing a warranty after the stipulated warranty period.
. Warranty claim filed by any other person that is not the original purchaser of the product.
. Claim filed for a product purchased from an authorized retailer.
. Filing your claim in a method other than the stipulated method of filing a warranty claim.
How To File A Warranty Claim For Leatherman Product?
Filing a warranty claim for a Leatherman product is simply straightforward. Follow the steps below to complete the process:
a. Fill Warranty Form
First, visit the warranty form page, and fill in all the details on the page. That includes personal details, shipping address, production details, and description of the defect on your product. Submit the form.
b. Return Product
After you submit the form, you will receive further instructions including details of how to ship the product and shipping address. Package the product and ship the product to the address.
File Warranty Claim From Canada
If you stay in Canada, the process of filing a claim is slightly different. First, you have to fill out a different warranty form. After that, you ship the product to the shipping address in Canada. The product is in turn shipped to the Leatherman’s US address.
If you bought your product outside the United States and Canada, you have to contact the local store to file a claim. The product is as easy as sending the product back to the store and requesting a replacement.
What Happens After You File A Claim?
After you return your product, Leatherman Company will check the product to see if the warranty claim is valid. After confirming the validity of the claim, the company can opt to either repair the product or send you a replacement.
Note that you select the option to repair your current product or get a replacement when filling out the warranty form online.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.