Last Updated on May 24, 2023 by Bryan Harper
When it comes to travel luggage, bags, and suitcases, Rimowa has one of the top-quality products. Another good thing about the Rimowa products is the warranty that comes with the products.
The duration of the warranty of your Rimowa luggage depends on when you purchased the product. The information out there is that all Rimowa products come with a lifetime warranty. That is not entirely true.
In reality, the warranty on a Rimowa luggage or product will depend on the purchase date of the product.
In a nutshell, Rimowa luggage or products purchased before July 25, 2022, comes with a 5-year warranty. On the other hand, products purchased after July 25 2022 come with a lifetime warranty.
This post takes you through all you need to know about the warranty on your Rimowa product. By the end of this post, you should know how to file a warranty claim for your luggage.
How Does Rimowa Warranty Work?
All Rimowa luggage and products come with a warranty. The warranty is the Company’s way of attesting to the authenticity of the products. In other words, the Company is obliged to repair or send a replacement for any product with a defect.
The warranty is a limited one. That means that there is a limit to what is covered in the warranty. So, the warranty does not cover all defects, especially one that occurs in the normal use of the product. Rather it covers defects that occur during the production process.
Also, another limit to this warranty is that it is limited to just the first purchaser of the product. So, if you purchased the product from a friend, the warranty doesn’t apply to you.
What Is The Duration Of The Rimowa Warranty?
As mentioned, the duration of your warranty will depend on when you purchased the product. If you purchased before July 25, 2022, the warranty will be a valid 5-year warranty.
On the other hand, products purchased after July 25 2022 come with a lifetime warranty. A lifetime warranty here means that there is no time limit to when you can file a warranty claim for the product.
Rimowa Warranty For Other Products
Although the Rimowa brand is majorly known for its suitcases, the Company has other products. For other products that are not suitcases, the warranty is just a 2-year warranty.
What Does The Rimowa Warranty Cover?
According to the information on their site, the Rimowa warranty covers ‘all functional aspects of the product for the lifetime of the product’.
What is covered includes all defects that can be traced to the manufacturer’s defect. That are defects that happen during the production process of the suitcase.
What Is Not Covered In The RimowaWarranty?
The Rimowa warranty does not cover the following damages below:
. Damages caused by neglect, abuse of the product, and use of materials not recommended by the manufacturer of the product.
. Normal wear and tear as a result of using the product.
. Damages caused by airline handling and transport damages.
. Consequential or incidental damages (loss or damage of contents of your luggage/ loss of time etc.)]
What Voids A Rimowa Warranty?
Some factors can void or invalidate the warranty on your product. They include the following factors:
. Warranty claim filed by someone who is not the original purchaser of the product.
. Claim filed via a method besides the method stipulated by the Company.
. Warranty claim for a product purchased from an unauthorized dealer.
. Filing a warranty claim after the warranty period.
How To Check If Rimowa Warranty Is Still Active?
If your suitcase falls under the category of products with a lifetime warranty, this doesn’t apply to you. But for products with the 5-year or 2-year, you have to confirm that the warranty on your product is still active before filing a claim.
The fastest way to confirm is to check the purchase receipt. The receipt comes with the purchase date. With that, you can calculate the current date to see if it’s within the warranty period.
How To File A Warranty Claim For Rimowa?
To file a warranty claim, you have to first contact a Rimowa dealer or any of the authorized service centers. Click this link to find a list of these in your location.
Take the luggage or product back to the store. You can also ship out the product. Make sure you go with your proof of purchase which is the product receipt.
The authorized dealer will contact the Company to file a claim on your behalf.
What Happens After You File A Claim?
After you file a claim, Rimowa will go through your claim and details of the defects. The Company will approve your claim if it’s a valid claim. Rimowa will either opt to repair the product or send you a replacement similar to your original luggage.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.