Last Updated on April 28, 2023 by Bryan Harper
If you are trying to make sense of the Tumi Luggage warranty policy, this post is here to help you. I assume that you are reading this because you are having issues with your Tumi luggage and considering filing a warranty claim.
I took the time to read through the fine lines of the policy to understand the content of the warranty. So, this post is a breakdown of the warranty on Tumi luggage.
In summary, all Tumi luggage and product comes with a 5-year warranty. But the 5-year warranty is divided into two segments. That is the first year warranty and the year 2 to 5 warranty.
Continue reading to understand how the Tumi Luggage warranty works. Also, you will learn how to file a warranty claim. In addition, you will learn what is covered in both segments of the warranty policy.
Understanding How Tumi Luggage Warranty Works?
Every Tumi product, including luggage, comes with a warranty cover. The warranty is the Company’s way of vouching for its products. The warranty allows a customer to file a claim for any defect or damage to the product.
But for the claim to be approved, the defect has to fall under the category of defects the warranty covers. Also, you must file the claim within the stipulated time frame.
Finally, you must be the original purchaser of the luggage or product for you to file a valid claim. So, if you purchased the product from a friend or any details that are not authorized to sell such, you lose the right to file a claim.
How Long Is The Tumi Luggage Warranty?
As mentioned earlier, the Tumi luggage warranty is valid for 5 years. But the period is further segmented within the 5 years. In other ways, the warranty for the first year is different from the warranty for years two to five of using the product.
What Does Tumi Luggage Warranty Cover?
What your warranty covers depends on how long you’ve used the luggage. Here is a breakdown of the warranty coverage for the five years.
Segment 1: Tumi Luggage One-Year Warranty
This warranty is for the first twelve months of owning the luggage. During this period, the warranty on the product covers the following defects and damages:
What Is Covered In The Warranty
. Damages caused by transit damage.
. Damages caused by normal wear and tear as you use the product.
. And damages caused by airline handling.
. Manufacturer’s defect. That includes material and workmanship defects.
What Is Not Covered In The Warranty?
. Damages caused by neglect, abuse of the product, and use of materials not recommended by the manufacturer of the product.
. Consequential or incidental damages (loss or damage of contents of your luggage/ loss of time etc)
Segment 2: Tumi Luggage Year Two To Five Warranty
This warranty covers the other two to five years of your owning the luggage. During this period, the warranty on the product covers the following defects and damages:
What Is Covered In The Warranty
. Damages caused by normal wear and tear of the product.
. Manufacturer’s defect. That includes material and workmanship defects.
What Is Not Covered In The Warranty?
. Damages caused by neglect, abuse of the product, and use of materials not recommended by the manufacturer of the product.
. Consequential or incidental damages (loss or damage of contents of your luggage/ loss of time etc).
. Damages caused by airline handling and transit damages.
How To Check If Tumi Luggage Warranty Is Active?
To confirm if the warranty on the Tumi luggage is still active, you need to check your purchase receipt. The receipt has the exact date of purchase for your product. Remove the purchase date from the current date and see if it’s within the stipulated warranty period.
If you’ve lost your receipt, you can trace the date of purchase via the Tumi Tracer. The tracer program has a record of the date of purchase of the luggage.
If your luggage is not registered for the Tracer programmer and you don’t have your purchase receipt, there is nothing you can do in that instance.
What Voids A Tumi Luggage Warranty?
The following invalidates or voids the warranty on your luggage:
. Filing a warranty claim after the warranty period.
. Warranty claim for a product purchased from an unauthorized dealer.
. Claim filed via a method besides the method stipulated by the Company.
. Warranty claim filed by someone who is not the original purchaser of the product.
How To File A Warranty For Tumi Luggage?
To file a warranty claim for your Tumi luggage, simply contact the Company’s customer support at 1-800-299-8864 or send an email to info@tumi.com.
The content of the email should be a request to file a warranty claim. If possible, upload photos of the said luggage with the defect and a description of the defect.
A customer support person will respond to your email within 24 hours with further details on how to return your luggage and file a claim.
What Happens After You File A Warranty For Tumi Luggage?
After you ship back your product, the Company will check the luggage and details of your claim to see if the product qualifies for a warranty claim. If it does, the Company will undertake to repair your luggage for free and ship it back to you.
In the instance where the damage is beyond repair (that is within the first 12 months), the Company will send you a replacement of another luggage with similar value.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.