Last Updated on April 14, 2023 by Bryan Harper
Have you noticed a defect on your Carolina boots that you think is outside the normal wear and tear? No need to worry. You can take advantage of the Company’s robust warranty policy to get a refund or replacement.
In summary, with the Carolina boot warranty, you can return any boot that has a manufacturer’s defect within 1 year of purchasing the product.
Continue reading this post to learn all you need to know about Carolina’s boots warranty. You will learn details like the duration of the warranty, what voids the warranty, and how to file a warranty claim.
Understanding Carolina Boots Warranty?
Yes. All Caroline boots have a warranty attached to them. The warranty covers manufacturers’ defects in the product. This is different from the normal return policy.
The warrant covering just the manufacturer’s defect means that you can file a claim if the defect is caused by normal usage of the product.
Also, for the warranty claim to be valid, you need to file it within the stipulated time frame. Any claim filed outside this period will be considered invalid. Continue reading to understand better.
How Long Does The Carolina Boots Warranty Last?
The Carolina boots warranty lasts for 1 year. This leaves you with enough time to notice any defect and return the product in due time.
The 1-year period starts counting from the date you purchased the product. As mentioned earlier, any claim filed after this period will be considered invalid and the Company will not approve it.
How To Confirm If Carolina Boots Warranty Is Active?
The best way to confirm if the warranty on your boot is still active is to check the receipt. All product receipts have the purchase date written on them.
Calculate the purchase date to the present date to confirm it’s still within 1 year. If the date is more than 1 year, there is nothing you can do other than to either repair the boots yourself or order a new pair.
If you don’t have the receipt anymore, you can go back to the retail store where you purchased the product and request a replacement receipt. Most retail stores keep a backlog of receipts for up to a year or more.
What Is Covered In The Carolina Boots Warranty?
The Company’s warranty policy outlines what is covered in the policy. The policy covers just defects that occur during the manufacturing process. In other words, a manufacturer’s defect. This includes workmanship or material defects that occur during the production process of the product.
What Is Not Covered In Carolina Boots Warranty?
Here is the detail of factors not covered in the warranty policy:
. The defect is caused by the normal use of the product.
. Damage caused by unauthorized repair or alteration of the boots.
. Defect as a result of improper use of the product.
. Error in product size, color, or fitting.
What Voids Carolina Boots Warranty
We’ve checked factors not covered in the warranty policy earlier. Now, let’s check what voids the policy itself. These factors will invalidate your claim even if you had a valid claim:
. Filing a warranty claim the wrong way.
. Filing a warranty claim after the warranty period of 1-year.
. Warranty claim for a product purchased from an unauthorized dealer or retailer.
. Warranty claim filed by someone other than the purchaser without the purchaser’s written authorization to file the claim.
How To File A Warranty Claim For Carolina Boots?
If you purchased the product for an authorized retailer, contact the retailer and file a claim with the retailer. Return the product and include a notice describing the said defect on the product. The retailer will check the product and confirm if the claim is valid or void.
On the other hand, if you purchased the boots directly from the Carolina site or the retailer decided not to treat your claim, you can return the product directly to the Company.
First, print the Merchandise Return Form. File the form and note down the shipping address. Package the boots and a piece of paper containing your warranty claim and include them in the shipping box. Ship the product to the address on the form.
If you have any issue with the product contact the customer support department at customercare@carolinashoe.com or call 844-488-9836.
What Happens After You File A Warranty Claim For Carolina Boots?
After you file a claim, the Company will check if your claim is valid. If the claim is valid, the Company will either repair the boots or send you a replacement of the same size color, or fitting. Another option is to send you a refund.
If your claim is not valid, the Company will return your boots to your address.
My name is Byran Harper. I am a Paralegal and Legal Research Expert. I know how importance the issue of warranty is to buyers. In fact, almost all product manufacturers are compelled by law to issue a product warranty.
This site is simply a compilation of the product warranty information of all your everyday products. I will dedicate as much time as my busy schedule will update to update the list of products on this site.